What to decide
Understand the order contract, custom-product limits, digital file rules, shipping responsibility and refund process.
Legal
Terms of Service
Please read these terms carefully before placing an order.
Order rules
Why are custom products treated differently in the terms?
They are made from the buyer's date, place, text, photo or design choices, so they cannot usually be resold after production starts.
Local buying cues
Plain language for cross-border custom print orders and support expectations.
What to do next
Review cancellation, privacy and shipping pages if the question is about a specific order stage.
What is the most useful next step?
Review cancellation, privacy and shipping pages if the question is about a specific order stage.
Effective date: March 2026
1. General
These Terms of Service govern your use of the Stars In Hands website and any purchases made through it.
Stars In Hands operates this website. Our contact details can be found on our Imprint page.
We reserve the right to update these Terms at any time. Changes become effective upon publication on this page.
2. Orders & Payment
By placing an order, you are making a binding offer to purchase the selected products.
Prices displayed include or show applicable taxes, including GST where applicable for the relevant destination. Shipping costs are shown before checkout.
We accept payments via PhonePe, Razorpay (supporting major debit and credit cards in supported regions) and PayPal.
We reserve the right to decline orders in cases of fraud or mispricing.
Each star map is created specifically for your order. Please double-check all details before confirming.
3. Shipping & Delivery
We ship worldwide. Estimated delivery times are provided at checkout.
Delivery times are estimates and may vary due to customs or carrier delays.
Risk of loss passes to you upon delivery. Contact us within 30 days if your package is lost, damaged or materially different from the approved design.
4. Returns & Refunds
We want you to love your star map. Our return and refund policy applies as follows:
Right of Withdrawal
EU consumer law gives a minimum 14-day withdrawal right from delivery for eligible goods. Stars In Hands uses a 30-day return window for eligible non-personalized items; custom-made and digital items follow the personalized-product rules.
Custom & Personalized Products
Because personalized products are made specifically to your specifications, we do not ordinarily accept change-of-mind returns, exchanges or cancellations once production has started (personalized goods are exempt from the right of withdrawal under Article 16(c) of the EU Consumer Rights Directive, and are not eligible for change-of-mind return under the Consumer Protection (E-Commerce) Rules, 2020 in India). This does not affect remedies available under applicable consumer law for products that are defective, damaged, deficient, not as described or agreed, delivered outside the stated schedule, or otherwise legally actionable.
Defective or Damaged Products
If your order arrives damaged, our first remedy is a free replacement. Where a replacement cannot resolve the issue, a refund may be approved after review.
Refund Processing
Approved refunds are processed within 5-10 business days using your original payment method.
5. Intellectual Property
All content on this website is the property of Stars In Hands and is protected by copyright and trademark laws.
Purchasing a star map does not transfer ownership of the design or intellectual property.
The artistic presentation and styling of astronomical data is our proprietary work.
6. Limitation of Liability
Stars In Hands shall not be liable for indirect, incidental, or consequential damages.
Our total liability shall not exceed the amount paid for the specific product.
Nothing excludes liability for death or personal injury caused by negligence.
7. Governing Law & Jurisdiction
These Terms are governed by the laws of India. EU consumers retain the mandatory consumer-protection rights of their country of residence regardless.
EU consumers also benefit from mandatory consumer protection laws of their country.
The exclusive place of jurisdiction for business customers is Mohali (Punjab), India.
If any provision is invalid, the remaining provisions remain in full force.