How long does delivery take?

Printed orders typically arrive in 5–9 business days from the day you place them, including production and tracked delivery. Digital downloads arrive in your inbox in less than 5 minutes.

Where do you ship from?

We work with a network of trusted local print partners in 30+ countries. When you place an order, we route it to the nearest partner so your piece is hand-finished close to home and ships fast — usually domestically rather than across borders.

Do you ship to my country?

Yes, we ship worldwide. Our local print warehouse partners are in: United States, United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Sweden, Norway, Denmark, Switzerland, Poland, Portugal, Czech Republic, Estonia, Australia, New Zealand, Canada, Brazil, Mexico, Japan, Singapore, India. Plus a few more — if your country is on this list, your order ships locally. For everywhere else we use international tracked shipping from the closest partner.

What's your return or refund policy?

If your piece arrives damaged or doesn't look right, email us within 30 days with your order number and photos — our first step is always a free remake, shipped to you at no cost (no need to return the original). If a replacement can't make it right, our team reviews refunds case-by-case.

Can I get my design as an instant digital download?

Yes. Most products have a "Digital" option in the size picker — choose it at checkout and we'll email you print-ready files in less than 5 minutes. Print at home, take to any print shop, or send as a digital gift. 300 DPI PNG, 300 DPI PDF.

What file formats are the digital downloads?

Two files per order: a 300 DPI PNG (great for digital sharing or upload to print-on-demand services) and a 300 DPI PDF (best for professional print shops). Both are sized for the exact dimensions you picked at checkout.

Can I request a custom design or something not in the editor?

Yes — email us with what you have in mind (the moment, the recipient, any photos or references) and we'll come back with options. Most custom orders are designed and ship within 5 working days of approval.

Can I change my delivery address?

If your order hasn't been sent to our print partner yet (usually within hours of placing it), email us within 1 hour with your order number and the corrected address — we'll do our best to update it before our partner picks it up. After that, courier redirects sometimes work but aren't guaranteed.

How do I track my order?

We email tracking the moment your order ships. You can also check status anytime on the Order Status page using your order number + email.

My order arrived damaged — what now?

Email us within 30 days with your order number plus photos of the item and packaging. Our first step is a free corrected replacement at no cost — no need to return the original unless we ask. If a replacement can't resolve the issue, our team reviews refunds individually.

Do you offer wholesale or bulk pricing?

Yes — we work with retailers, wedding planners, and corporate gifting programs. Tell us roughly how many pieces and we'll come back with a tiered quote within 1 business day.

When do digital files arrive after I order?

Print-ready files (300 DPI PNG + PDF) arrive in your inbox in less than 5 minutes after checkout — sent as a separate email from the order confirmation.

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Contact Stars In Hands

Questions about an order, delivery, digital files, a damaged print, or a custom design? Tell us what happened and we will point you to the right next step.

Support routes

What should I include when contacting support?

Include your order number, email, country, product name and photos if the issue is about print damage or a wrong item.

What to decide

Choose the fastest support path for delivery, order changes, digital files, custom designs or damaged items.

Local buying cues

Most questions are answered by the FAQ below, and every message gets a personal reply within 24 hours.

What to do next

Select the subject closest to the issue and include the order number if the order already exists.

What is the most useful next step?

Select the subject closest to the issue and include the order number if the order already exists.

Send a support request

Include your order number, delivery country, product name, and the exact change or issue. For damage, photos of the print and packaging help us resolve it faster.

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Quick answers — most people asking about this want to know:

How long does delivery take?
Printed orders typically arrive in 5–9 business days from the day you place them, including production and tracked delivery.
Digital downloads arrive in your inbox in less than 5 minutes.
Where do you ship from?
We work with a network of trusted local print partners in 30+ countries. When you place an order, we route it to the nearest partner so your piece is hand-finished close to home and ships fast — usually domestically rather than across borders.
Do you ship to my country?
Yes, we ship worldwide. Our local print warehouse partners are in:

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