Gratis verzending wereldwijd

Stars In Hands
33% KORTING OP JE EERSTE BESTELLING | SHOP NU โ†’

Je winkelwagen

Geen producten in de winkelwagen.

Juridisch

Annuleringsbeleid

Information about your right of withdrawal and how to cancel an order.

Right of Withdrawal

You have 30 days from the delivery date to request a return or refund for eligible items.

The return window expires 30 days after you (or a third party named by you) take delivery of the goods.

To exercise your right, you must inform us by a clear, unambiguous statement.

How to Cancel

You can notify us using the following methods:

Email

Send your cancellation request to [email protected]

Contact Form

Use our contact form

Please include your order number, full name, and email address.

Exceptions for Personalized Products

Important: Custom Star Maps

The right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized.

Before production begins, you may cancel for a full refund. After production starts, cancellation is no longer possible for personalized items.

Non-personalized items remain subject to the standard 14-day withdrawal right.

Refund Process

Refunds are confirmed within 1-2 business days and processed within 5-10 business days to your original payment method.

Return Process & Shipping

Defective or damaged items: Email [email protected]within 30 days of delivery with a photo of the issue. We'll arrange a free replacement shipped locally by our print partner โ€” no return of the original item required.

Non-personalised items: If a return is approved, we'll email you a prepaid return label. Ship the item in its original packaging; refund is processed once we confirm receipt.

Returns address (when requested)

Stars In Hands
Wave Estate, Sector-85, 303, 3rd Floor, Tower T
Sohana, SAS Nagar (Mohali)
Punjab 140308, India

Please do not ship items to this address without first emailing us โ€” we may route defective-item replacements through your region's local print partner instead.

Defective or Damaged Products

If your star map arrives defective or damaged, you are entitled to a free replacement or full refund. Contact us within 14 days.

Questions?

Contact [email protected] and we will respond within 24 hours.